Reseller FAQ

Choose the right reseller level with confidence.

Understand the difference between Reseller, Master, and Alpha accounts, how the hierarchy works, and which portal features are available as you grow.

Reseller

Best for launching your own VPS brand, selling servers within your allocated pool, and managing your own customers without creating sub-resellers.

Plans
Customer VPS management White-label portal branding Self-service API keys

Master

Best for agencies and providers that need to create and manage reseller accounts underneath them while keeping resource use controlled.

Plans
Create reseller users Assign visible packages Manage child API access

Alpha

Best for established providers that need the deepest reseller structure, larger resource pools, and oversight across multiple reseller brands.

Plans
Create master and reseller users Largest resource pools Multi-brand hierarchy
Quick Comparison

The reseller hierarchy in plain English.

Every level can sell VPS services under their brand. The main difference is how much hierarchy and resource capacity you need beneath your account.

Feature

Create customer VPS services

Reseller:Yes

Master:Yes

Alpha:Yes

Create standard reseller users

Reseller:No

Master:Yes

Alpha:Yes

Create master reseller users

Reseller:No

Master:No

Alpha:Yes

Manage users below account

Reseller:Own account only

Master:Reseller users

Alpha:Master and reseller users

White-label app branding

Reseller:Yes

Master:Yes

Alpha:Yes

Scoped API key access

Reseller:Self-service

Master:Self-service and managed users

Alpha:Self-service and managed users

Best fit

Reseller:New VPS reseller brands

Master:Providers with sub-resellers

Alpha:Large multi-tier reseller networks

Reseller Level

Standard reseller questions

Focused answers for this reseller level, including who it suits and how it behaves in the portal hierarchy.

What can I do on a standard reseller level? +

A reseller account is designed for selling VPS services directly to your own customers. You can manage your own account, branding, API keys, addons, and VPS lifecycle actions inside the portal.

Can a reseller create other reseller accounts? +

No. Standard reseller accounts sit at the customer-facing level of the hierarchy. If you need to create reseller users below you, choose a Master or Alpha reseller plan.

Do reseller plans still include white-label tools? +

Yes. Reseller, Master, and Alpha roles are brandable in the portal, so your customers can see your app name and branded experience rather than a generic control area.

Is a reseller plan enough for WHMCS automation? +

Yes for direct VPS selling. The platform includes API access and WHMCS-ready provisioning workflows. Master or Alpha becomes more useful when you also want to sell reseller accounts beneath your own brand.

Master Level

Master reseller questions

Focused answers for this reseller level, including who it suits and how it behaves in the portal hierarchy.

What is the main difference between Reseller and Master? +

A Master reseller can create and manage reseller users below their account, while a standard reseller cannot. Master is the better fit when you want to operate multiple reseller customers or brands from one parent account.

Can a Master reseller create Alpha accounts? +

No. Master resellers can create reseller-level users underneath them. Alpha accounts sit above Master in the hierarchy and are created by the platform administrator.

How are resources controlled for child resellers? +

The portal uses package-driven pooled resource enforcement. Child accounts can only be assigned packages that are visible and allowed within the parent reseller tree, helping keep CPU, RAM, storage, IP, and server usage under control.

Can a Master reseller manage API keys for users below them? +

Yes. Higher reseller roles can manage API access for users beneath them, including creating and revoking keys where needed.

Alpha Level

Alpha reseller questions

Focused answers for this reseller level, including who it suits and how it behaves in the portal hierarchy.

Who should choose Alpha reseller? +

Alpha reseller is for established hosting providers, multi-brand operators, and businesses that need the largest resource pools and the deepest reseller structure available in the LiquidServers lineup.

What can Alpha create under their account? +

Alpha resellers can create Master reseller and standard reseller accounts below them, giving them the most flexible hierarchy for building a larger reseller network.

Does Alpha include all portal and automation features? +

Yes. Alpha accounts have the same white-label, API, package, addon, user, and VPS lifecycle tooling, with higher-tier hierarchy control and larger plan allocations.

Can Alpha resellers run multiple brands? +

Yes. Alpha is the best fit when you need to manage multiple reseller brands or business units while keeping provisioning, customer accounts, and resource allocation under a central structure.

Platform FAQ

Portal, API, and VPS management questions.

These apply across the reseller levels and reflect how the LiquidServers portal handles daily operations.

What VPS actions are available in the portal? +

The portal supports provider-backed VPS creation, boot, reboot, shutdown, suspend, unsuspend, reinstall, terminate, archive, and sync workflows. Reinstall actions include extra confirmation because they are destructive.

Are terminated VPS servers still counted in my usage? +

No. Terminated VPS records are archived, hidden from the default fleet view, excluded from active usage totals, and no longer manageable.

Can I use my own API integration? +

Yes. Resellers can create and revoke scoped API keys, and higher reseller roles can manage keys for supported users beneath them. The portal includes API documentation for packages, VPS services, user actions, and lifecycle workflows.

Does LiquidServers connect to real provider systems? +

Yes. VPS provisioning and lifecycle actions are backed by provider-integrated workflows, including plan and location resolution, provider sync, normalized statuses, and provider-error visibility.

Can I upgrade between reseller levels later? +

Yes. You can start with a standard reseller plan and move into Master or Alpha as your reseller structure, resource requirements, or customer base grows.

Still deciding between levels?

Tell us how many customers, resellers, or brands you expect to manage, and we can help match the right VPS reseller level to your launch plan.