Website and service terms

Last updated: 18 May 2026

Please read these terms carefully before using our website or ordering services. They explain how the relationship between you and LiquidServers works, what we expect from customers and resellers, and the circumstances in which we may need to restrict, suspend, or end access to services.

1. Using our website and services

You may use our website and services only for lawful business purposes and in accordance with these terms, our acceptable use policy, our privacy policy, and any additional service-specific terms we provide when an order is placed, renewed, upgraded, migrated, or activated. If there is a conflict between these terms and a written service order accepted by us, the service order will apply only to the extent of that conflict.

You must be at least 18 years old, have authority to bind the business or organisation you represent, and provide accurate account, billing, and contact information. You must not create accounts using false identities, disposable contact details, unauthorised payment methods, or information belonging to another person or organisation.

2. Accounts and authority

The person or organisation named on the billing account is responsible for all activity carried out through that account, including activity by staff, contractors, administrators, resellers, sub-resellers, customers, and anyone else who is given access. You are responsible for ensuring that account users have appropriate permissions and that access is removed promptly when it is no longer required.

We may treat instructions from an account owner, authorised contact, billing contact, or authenticated administrator as valid instructions. We may decline to act on instructions if we cannot verify the requester, if the instruction creates security or legal risk, or if the request would affect a third party without suitable authority.

3. Service descriptions and availability

Plan descriptions, resource allocations, network specifications, support scope, and feature summaries are presented in good faith. We aim to keep website information accurate, but service details may evolve as infrastructure, control panel software, datacentre arrangements, upstream suppliers, licensing terms, or commercial offers change.

References to bandwidth, storage, accounts, automation, reseller privileges, control panels, white-label features, and related capabilities are subject to fair use, technical limits, security requirements, and the acceptable use policy. We may improve, replace, limit, or discontinue features where reasonably necessary for performance, reliability, security, supplier availability, or legal compliance.

4. Orders, activation, and provisioning

Orders are subject to review, fraud prevention checks, technical feasibility, stock or capacity availability, and acceptance by us. A payment receipt, checkout confirmation, or automated email does not by itself mean that we have accepted an order. We may reject or cancel an order if it appears fraudulent, abusive, technically unsuitable, incorrectly priced, or inconsistent with these terms.

Estimated activation, transfer, migration, upgrade, and deployment times are targets, not guarantees. We may request identity, billing, corporate, use-case, or network justification information before activating services or releasing additional resources such as IPv4 addresses, reseller privileges, automation access, or high-volume sending capability.

5. Payments, renewals, and taxes

Unless stated otherwise, services are billed in advance on a recurring monthly basis. You are responsible for keeping billing details current, monitoring invoice notifications, ensuring invoices are paid on time, and paying any applicable taxes, charges, currency conversion costs, card fees, bank fees, or payment provider costs that apply to your purchase.

Recurring services renew automatically unless cancelled in accordance with the applicable cancellation process. If a renewal payment fails or an invoice remains unpaid, we may send reminders, restrict management access, suspend services, remove promotional pricing, charge reasonable administrative costs, or terminate services after the applicable grace period.

6. Price changes and promotions

Promotional prices, introductory offers, coupons, trials, credits, and discounted periods may be subject to additional conditions and may apply only for the period stated. Unless we expressly agree otherwise, promotional pricing does not guarantee the same price for future renewals, upgrades, new services, or replacement services.

We may change prices on renewal by giving reasonable notice where required. Price changes may be necessary because of supplier costs, software licence changes, datacentre charges, IP address costs, currency movements, tax changes, abuse levels, or changes to the scope of the service.

7. Cancellations and refunds

You may cancel recurring services through the account area or by contacting support where cancellation through the account area is unavailable. Cancellation requests should be made before the next renewal date. Stopping use of a service, allowing a domain to expire, disabling a website, or failing to pay an invoice does not automatically cancel the billing agreement unless the service has been formally cancelled or terminated.

Refund eligibility depends on the service purchased, the reason for cancellation, any applicable cooling-off rules, and whether the service has already been provisioned, consumed, customised, licensed, registered, migrated, or abused. Setup fees, domain names, third-party licences, IP address charges, administrative charges, and bespoke work may be non-refundable unless required by law or expressly agreed by us.

8. Customer responsibilities

You are responsible for software licensing, customer account management, secure configuration, password hygiene, access control, backups unless expressly included in your package, lawful content use, DNS configuration, email configuration, application updates, and the actions of your end users, resellers, sub-resellers, customers, staff, and contractors.

You must maintain working contact details, monitor service notices, respond promptly to abuse and security tickets, and ensure that your use of the services does not place unreasonable demands on shared infrastructure. Where you resell services, you must maintain terms with your own customers that allow you to enforce these terms and our acceptable use policy downstream.

9. Backups, data, and migrations

Unless a specific backup product or managed backup commitment is included in your service, you are responsible for keeping independent backups of websites, databases, mailboxes, configuration, customer accounts, and business records. Any backup tools made available through a control panel are provided as operational aids and should not be treated as your only copy of important data.

Migration assistance, where offered, is provided on a reasonable-efforts basis. Compatibility depends on source hosting configuration, account access, software versions, DNS behaviour, data volume, third-party platforms, and application health. You remain responsible for checking migrated data, testing applications, updating DNS, and confirming that the migration meets your requirements.

10. Acceptable use and security

You must not use our website or services for unlawful activity, abuse, spam, malware distribution, denial-of-service activity, unauthorised intrusion, phishing, credential theft, infringement of third-party rights, evasion of enforcement, or content that creates material legal, security, reputational, or operational risk. Additional rules are set out in our acceptable use policy.

You must keep software patched, use strong authentication, protect management interfaces, secure scripts and plugins, and investigate compromised accounts promptly. We may require password resets, software updates, malware removal, traffic filtering, or other remediation where activity from your service threatens the platform or third parties.

11. Support scope

Support is intended to help with matters within our reasonable control, such as service access, platform availability, billing questions, account management, and issues with infrastructure we operate. Unless a managed service has been expressly purchased, support does not include custom development, application debugging, third-party plugin repair, SEO advice, end-user device troubleshooting, data reconstruction, or administration of every downstream customer account.

We may prioritise support based on severity, platform impact, security risk, and the information provided. You should include relevant domain names, account names, IP addresses, timestamps, error messages, recent changes, and steps already taken when raising a ticket.

12. Reseller and white-label services

If you use reseller, master reseller, alpha reseller, or white-label services, you are responsible for your own customer relationships, pricing, invoices, refund decisions, support commitments, marketing claims, and legal notices. You must not represent that you are our agent, employee, or legal representative unless we have expressly agreed this in writing.

You must ensure that downstream customers understand any service limits that affect them. We may communicate directly with a downstream user where required to investigate abuse, comply with law, protect the platform, or resolve a security incident, but we are not responsible for providing ordinary support to your customers unless we have agreed a separate support arrangement.

13. Domains, DNS, and third-party services

Where services depend on domains, DNS providers, registrars, payment processors, control panel vendors, software licensors, certificate authorities, datacentres, carriers, or other third parties, their own terms and operational limits may also apply. We are not responsible for third-party outages, policy changes, suspension decisions, price changes, or failures outside our reasonable control.

You are responsible for ensuring that domain ownership, nameserver settings, DNS records, SSL validation, email routing, and registrar contact details are accurate. Incorrect DNS or registrar settings can make services unreachable even where our infrastructure is operating normally.

14. Suspensions and terminations

We may suspend, restrict, filter, rate-limit, isolate, or terminate services where necessary to protect infrastructure, investigate abuse, respond to legal requirements, address non-payment, prevent fraud, comply with supplier obligations, or prevent risk to us, our network, our customers, or third parties. We will normally try to act proportionately, but immediate action may be required in urgent cases.

Suspension does not automatically cancel invoices or remove your responsibility to pay amounts already due. Where a service is terminated, data may be deleted after the applicable retention or grace period. You should retrieve data before cancellation or termination wherever possible.

15. Intellectual property

The LiquidServers website, branding, design elements, documentation, templates, control systems, software components, processes, and service materials remain our property or the property of our licensors unless expressly stated otherwise. These terms do not transfer ownership rights to you.

You retain ownership of content, data, and materials you upload or host, subject to the rights you grant us to operate, secure, transmit, store, back up, display, and support the services. You must have all necessary rights, licences, consents, and permissions for content you upload, distribute, store, or make available through the services.

16. Confidentiality and account information

Each party should keep non-public business, technical, security, and account information confidential and use it only for purposes connected with the services. This does not prevent disclosure required by law, disclosure to professional advisers, disclosure to suppliers who need the information to provide the services, or disclosure of information that is already public through no breach of these terms.

You must not publish credentials, private support correspondence, internal security information, non-public network details, or other sensitive material in a way that creates security risk or misrepresents our services.

17. Liability and disclaimers

We aim to provide accurate information and stable services, but we do not guarantee uninterrupted operation, complete error-free availability, compatibility with every application, delivery of every email message, preservation of every item of data, or suitability for every business purpose. Hosting services involve dependencies on networks, software, hardware, configuration, third-party systems, and customer-managed applications.

To the maximum extent permitted by law, indirect or consequential losses, loss of profits, loss of revenue, loss of contracts, loss of goodwill, loss of opportunity, loss of anticipated savings, and business interruption losses are excluded. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

18. Indemnity

You agree to reimburse us for reasonable losses, claims, costs, damages, expenses, and professional fees arising from your breach of these terms, your misuse of the services, your unlawful content, your failure to secure systems under your control, or claims brought by your customers, resellers, sub-resellers, end users, or other third parties in connection with your use of the services.

19. Force majeure

We will not be responsible for delay or failure caused by events outside our reasonable control. This may include power failure, datacentre incidents, carrier outages, routing failures, distributed denial-of-service attacks, supplier failure, software vulnerabilities, industrial action, natural events, war, terrorism, civil unrest, government action, regulatory change, or widespread internet disruption.

20. Changes to these terms

We may update these terms from time to time to reflect service changes, legal requirements, supplier obligations, security needs, or operational improvements. The version published on this website is the current version. Continued use of the website or services after changes take effect will be treated as acceptance of the updated terms.

21. Assignment and subcontracting

You may not transfer your rights or obligations under these terms without our written consent. We may transfer, assign, novate, subcontract, or delegate our rights and obligations where reasonably necessary as part of a business reorganisation, group company arrangement, supplier arrangement, sale of assets, or change in service delivery model, provided this does not materially reduce your core contractual rights.

22. Governing law

These terms are governed by the laws of England and Wales. Any dispute relating to these terms, the website, or the services will be subject to the jurisdiction of the courts of England and Wales unless mandatory law provides otherwise. Before starting formal proceedings, both parties should try to resolve disputes through reasonable communication and escalation.